Privacy Policy
Last updated: December 2, 2025
This Privacy Policy describes how Tiln Dovrus collects, uses, stores, and discloses information about users of the platform available at tilndovrus.com. By accessing or using the platform, you agree to the practices described in this document. If you do not agree, please discontinue use of the platform.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily submit when registering an account, enrolling in a masterclass, contacting support, or completing a purchase. This may include your full name, email address, phone number, billing address, and payment details. Payment card data is processed by third-party payment processors and is not stored on our servers.
1.2 Information Collected Automatically
When you access the platform, we automatically collect certain technical data, including your IP address, browser type and version, operating system, referring URLs, pages visited, session duration, and device identifiers. This data is collected through standard web server logs and analytics tools.
1.3 Cookies and Similar Technologies
We use cookies, local storage, and similar tracking technologies to maintain session state, remember preferences, and gather usage analytics. You may configure your browser to refuse cookies, though some features of the platform may not function correctly as a result.
2. How We Use Your Information
We use the information we collect for the following purposes:
Account and service delivery — to create and manage your account, process enrollments, deliver course content, and handle transactions.
Communications — to send transactional messages such as enrollment confirmations, receipts, and support responses, and where permitted, promotional communications about new masterclasses or platform features.
Platform improvement — to analyze usage patterns, diagnose technical issues, test new features, and optimize the learning experience.
Security and fraud prevention — to detect and prevent unauthorized access, abuse, and fraudulent activity.
Legal compliance — to fulfill obligations under applicable law, respond to lawful requests from authorities, and enforce our Terms of Service.
3. Legal Basis for Processing
We process your personal data on one or more of the following legal grounds: performance of a contract when processing is necessary to deliver the services you have requested; legitimate interests when processing serves our reasonable business interests and does not override your rights; your consent when you have explicitly agreed to a specific use; and compliance with a legal obligation when we are required to process data by law.
4. Sharing of Information
4.1 Service Providers
We engage trusted third-party service providers who assist in operating the platform, including hosting providers, payment processors, email delivery services, and analytics vendors. These parties are contractually bound to use your data only as necessary to perform services on our behalf and to maintain appropriate security measures.
4.2 Instructors
When you enroll in a masterclass, limited information such as your name and enrollment status may be shared with the instructor of that class for educational and communication purposes.
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal data becomes subject to a materially different privacy policy.
4.4 Legal Requirements
We may disclose your information if required to do so by law or in good faith belief that such disclosure is necessary to comply with a legal obligation, protect our rights or property, or prevent harm to any person.
4.5 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services, resolve disputes, enforce agreements, and comply with legal obligations. When data is no longer required for these purposes, we delete or anonymize it in a secure manner. Account data may be retained for a reasonable period after account closure to support reactivation requests and legal requirements.
6. Data Security
We implement technical and organizational measures designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include encrypted data transmission using TLS, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. International Data Transfers
As a globally accessible platform, your data may be processed in countries other than the one in which you reside. When transferring personal data internationally, we apply appropriate safeguards to ensure your data receives a level of protection consistent with this Privacy Policy and applicable data protection standards.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you. |
| Correction | Request correction of inaccurate or incomplete data. |
| Deletion | Request deletion of your personal data, subject to legal retention requirements. |
| Restriction | Request that we restrict processing of your data in certain circumstances. |
| Portability | Request your data in a structured, machine-readable format. |
| Objection | Object to processing based on legitimate interests or for direct marketing purposes. |
| Withdrawal of Consent | Withdraw consent at any time where processing is based on consent, without affecting prior processing. |
To exercise any of these rights, contact us at help@tilndovrus.com. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.
9. Marketing Communications
If you have opted in to receive marketing communications, you may unsubscribe at any time by clicking the unsubscribe link included in any marketing email or by contacting us directly. Transactional and service-related communications are not subject to opt-out as they are necessary to operate your account.
10. Children's Privacy
The platform is not directed at children under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete such data promptly. If you believe a child has submitted personal data to us, please contact us at help@tilndovrus.com.
11. Third-Party Links
The platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you access through links on our platform. We are not responsible for the privacy practices or content of external sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email or through a notice on the platform. Your continued use of the platform after changes become effective constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us through any of the following:
Company: Tiln Dovrus
Email: help@tilndovrus.com
Phone: +380332750472
Address: Yevropeiska St, 22, Poltava, Poltava Oblast, Ukraine, 36000
Website: tilndovrus.com
This Privacy Policy was last updated on December 2, 2025 and supersedes all previous versions.